Introduction
At Peak Global Limited, we aim to make your shopping experience as seamless and secure as possible. This Payment Information page outlines the various payment methods we accept, how payments are processed, and important details to ensure a smooth transaction.
1. Accepted Payment Methods
We offer a range of secure payment options to accommodate your needs:
- Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Maestro.
- Bank Transfers: For larger orders or those who prefer this method, we offer the option to pay via bank transfer. Our bank details will be provided at checkout or upon request.
- PayPal: You can also choose to pay securely through PayPal. This option allows you to use your PayPal balance, linked bank account, or credit card.
2. Payment Security
Your security is our top priority. We use industry-standard encryption technology (SSL) to protect your personal and payment information during the transaction process. We do not store your credit/debit card details on our servers. All payments are processed securely through trusted third-party payment gateways.
3. Payment Processing
- Immediate Payment: Orders placed through credit/debit cards or PayPal are processed immediately. You will receive an order confirmation email once your payment has been successfully completed.
- Bank Transfer Processing: If you choose to pay via bank transfer, your order will be processed once the payment has cleared. This may take 1-3 business days depending on your bank. Please include your order number as the payment reference to avoid delays.
- Payment Confirmation: After your payment is received and processed, you will receive a confirmation email with your order details and payment receipt.
4. Currency
All payments are processed in HK$. If you are using a non-Hong Kong bank or credit card, please be aware that your bank may charge additional fees for currency conversion. Please check with your bank for more information.
5. Invoicing
A detailed invoice will be provided with your order. If you require a VAT invoice or have specific invoicing needs, please contact us at [email protected] and we will be happy to assist.
6. Payment Issues
If you encounter any issues during the payment process, please:
- Double-check your payment details: Ensure that all entered information is correct and up-to-date.
- Check with your bank: Sometimes, transactions may be declined by your bank due to security reasons. Contact your bank to resolve any issues.
- Contact Us: If you continue to experience problems, please reach out to our customer support team at 02080586339 or [email protected] for assistance.
7. Refunds and Returns
For information about our refund and return policies, please visit our Returns & Refunds Policy page. Refunds are typically processed within 7-10 business days and will be issued to the original payment method used during the purchase.
8. Changes to This Policy
We reserve the right to update or modify this Payment Information page at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed.
9. Contact Us
If you have any questions or concerns about payment methods, security, or your transaction, please contact us:
- Email: [email protected]
We are here to help you with any inquiries and ensure your payment experience with Peak Global Limited is smooth and secure.