Introduction
At Peak Global Limited, we are committed to providing reliable and efficient delivery services to ensure your orders arrive on time and in perfect condition. This Shipping Policy outlines our procedures and policies regarding the shipping of products purchased through our website.
1. Shipping Locations
We currently offer shipping services throughout the Hong Kong. Unfortunately, we do not ship to international addresses at this time.
2. Processing Time
- Order Processing: Orders are processed within 1-2 business days (Monday to Friday) after payment has been received. Orders placed on weekends or public holidays will be processed on the next business day.
- Order Confirmation: Once your order has been processed, you will receive a confirmation email with details about your shipment, including the tracking number if applicable.
3. Shipping Methods and Delivery Times
We offer several shipping options to meet your needs:
- Standard Delivery: Typically takes 3-5 business days from the date of dispatch.
- Express Delivery: Typically takes 1-2 business days from the date of dispatch.
Please note that delivery times are estimates and not guaranteed. While we strive to deliver your order within the estimated timeframe, delays may occur due to factors beyond our control, such as carrier delays, weather conditions, or high demand periods.
4. Shipping Charges
Shipping charges are calculated based on the weight, size, and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase.
(Shipping costs will vary depending on your specific order and delivery location.)
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through the carrier’s website.
6. Delivery Issues
- Incorrect Address: Please ensure that the shipping address provided is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the package.
- Failed Delivery Attempts: Most carriers will make multiple attempts to deliver your order. If delivery fails and the package is returned to us, you may be responsible for any additional shipping charges.
- Lost or Damaged Shipments: If your order is lost or arrives damaged, please contact us immediately. We will work with the carrier to investigate the issue and, where appropriate, arrange for a replacement or refund.
7. Delivery Restrictions
Some products may have shipping restrictions due to regulatory requirements or carrier limitations. If your order includes restricted items, we will notify you during the checkout process or before shipment.
8. Signature Requirement
For security reasons, certain orders may require a signature upon delivery. If you are not available to sign for your package, the carrier may leave a delivery notice with instructions on how to arrange a redelivery or collect your package from a local depot.
9. Returns and Exchanges
For information on returning or exchanging products, please refer to our Returns & Refunds Policy.
10. Contact Us
If you have any questions or concerns about our Shipping Policy or need assistance with your order, please contact us at:
- Email: [email protected]
- Address: Room 803, Chevalier House, 45-51 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong
We are here to help and ensure your shopping experience with Peak Global Limited is smooth and satisfactory.